Mention how we can help you
We have a dedicated global team of highly trained & skilled professionals, with the majority of our techs located in our HQ in Purmerend, The Netherlands. In order to provide our local availability in each time zone, we are continuously in process of expanding our global service team. Our service engineers support both during commissioning of the new installation, as well as provide support at site throughout the product lifetime.Certifications include a.o. the following:
• VCA Full
• H2S
• Off-Shore
• Customer specific certifications
Please fill in the form below with all the details so we can reply as soon as possible.
Within 24 hours reply, weekend within 48 hours
I want to organize a training
We offer training for the usage of our equipment. Trainings can be held at Hobré HQ location in Purmerend, The Netherlands, or at the customer location.
We offer a variety of trainings, from a basic training to a fully customized customer training at site at your equipment.
If you are interested in our training, please let us know via the form below.
I have to return the machine to Hobre Return Merchandise Authorization (RMA)
With our worldwide service team we are always ready to support your equipment.
Fill out the Return Merchandise Authorization (RMA) form and we will contact you as soon as possible with shipment instructions and shipping reference. Without our reference number shipment will not be accepted at our warehouse.
Hobré’s insurance program
Hobré’s insurance program is designed to help customers reduce overall life cycle costs and provide a low cost method for maintaining unit availability. Customers can improve site availability by leasing equipment from Hobré when their own equipment is in for repair, or when equipment is being repaired on site. Lease assets are provided under member or non-member lease agreement concepts. Please contact our service team for more information.
Remote support
Hobré offers remote support service bundles to provide swift support through phone and / or e-mail, as 1st line support. In the majority of the cases we are able to solve the issue through remote support.
Customer benefits:
- Swift response
- Rapid problem identification
- In most cases fast solution (increased availability)
- Lower costs vs site intervention
In certain cases it will not be possible to solve the issue through remote support, requiring an on-site intervention. However, remote support can lead to faster problem identification and therefore lower down-time during the following intervention.
Lifetime product support
Hobré is committed to service its equipment throughout the lifetime of the product. This service includes offering upgrades to replace obsolete components, as well as possible upgrades with enhanced functionality.
Typical examples are:
- Upgrading operator interface (HMI)
- Replace obsolete electronics with current versions
Typical customer benefits include ability to schedule a revision / upgrade at a convenient time vs an unscheduled outage for an extended period of time due to unavailability of obsolete components.
Maintenance contract
Hobré is offering its valued customers the ability for a maintenance contract for their Hobré equipment. As each customers requirements differ we have structured it flexible to meet your specific situation.
Typical Customer benefits include:
- Priority from a planning’s perspective for scheduled maintenance.
- Reduced operational costs due to scheduled preventive maintenance (increased availability).
- Option to include remote support bundle (phone / e-Mail support).
- Discount on spare parts.
Please contact service@hobre.com if you are interested in one of the above services.
Hobré holds an extensive stock of spare parts at its HQ location in Purmerend, The Netherlands. The stock consists of the typical spare parts required to maximize unit availability. Besides our main stock location, our service engineers as well carry some inventory including typical consumables used during maintenance work.
If you need spare parts, please fill in the form below and we will contact you as soon as possible.
Supplier Code of Conduct
Management Statement
Hobré Instruments is a leading manufacturing company in the field of on-line analyzing equipment, for Oil and Gas, Energy and Steel industry, but also in the Food and powder industry and a variety of other industries.
Our Values
We will serve the interest of all our Stakeholders and in doing so we are guided by our core values being Safe, Reliable, Efficient, Sustainable, Customer-oriented and Pro-active.
Mission Statement
We optimize quality and efficiency in industrial processes. We create sampling, measurement, and control instruments, integrating them into systems that maintain performance. Our evolving team is supported to deliver high-quality service.
Our Responsibility
We ensure our products meet international standards through our value chain. We partner with those who share our values. Our supplier expectations are in this Code of conduct. All partners and suppliers must comply, and local regulations prevail over this Code.
Together we will work towards achieving a successful and responsible value chain. This Code of conduct will support us reaching that objective. Compliance with this Code of conduct is regarded essential for business relations with Hobré Instruments B.V.. In the event this Code of Conduct does not comply with rules and regulations applicable to the relevant business relation we reserve the right to adapt this Code of conduct accordingly.
Purmerend
Hobré Instruments B.V.
Download full statement here
Datasheets, manuals, and compliance guides
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